ITS Helpdesk

What Happens When I Contact The ASU Helpdesk?

No matter if you call the helpdesk or walk-in, the ITS Helpdesk will assist in the creation of a helpdesk ticket to record the request. If the initial Customer Service Professional is not able to resolve your issue immediately, the ticket will be routed to the next level of support so that you receive the assistance required.

For the quickest response, please be prepared to provide the following information:

  • FULL name and RAM ID number as well as verification of the account.

  • A phone number and email address where you can be reached.

  • If in a lab or classroom, the building and room number .

  • Information about application(s) if required.

  • Error message(s) received and background information concerning the attempt.

NOTE: We will only provide account access and resets to the actual owner of an account and identification will be verified.

Hours, Location and Contact Information

Hours: 7:30AM - 5:30PM
Monday - Friday

Location: James Pendergrast Memorial Library, 1st Floor

Helpdesk Phone Number: (229) 430-4909
Please leave a message during after-hours calls or you may also proceed with submitting a helpdesk ticket.

 

Create A Helpdesk Ticket

CLICK HERE to create a helpdesk ticket.

The ASU ITS Helpdesk is designed to allow Faculty, Staff and Students to create and track helpdesk tickets.

Please use your ASU Network ID and Password to log into the helpdesk ticketing system.

CLICK HERE for step-by-step instructions for submitting a helpdesk ticket.