IT General Support

Final Report

• OWG 62 Final Report

Approved CIC Recommendations

• OWG 62 Approved Recommendations

Co-chairs:

• ASU Cochair – Noore Ghunaym
• DSC Cochair – Jodie Kretzer

Members

Albany State University

• Crandall Robinson, Systems Admin 1
• Eric Tabor, Desktop Support 2
• Tonya Williams, Office Manager
• Gwen Heard, Central Receiving Manager

Darton State College

• Josh Lamb, Streaming Media Specialist
• Don Bragg, Warehouse Director
• Andy Lenard, Coordinator of Academic services
• Ashley Coates, Director of Enterprise Information Systems

Task

• Device Standards
• File Services
• VDI
• Training
• Service Desk
• Desktop Management – Imaging, SCCM, and LanDesk
• Endpoint Protection
• Inventory Control
• Replenishment – Budget and Life Cycle Replacement
• Licensing and Maintenance
• ITIL
• Lab Management
• Health and Human Services