Employee Assistance Program
USG has partnered with Acentra, formerly KEPRO, to provide employees and their family members with a comprehensive Employee Assistance Program (EAP). Full-time and part-time employees working 20 hours or more per week, family, and household members have access to the program. Services are free and confidential, within the bounds of the law. The EAP is available 24/7/365 and provides the following services. Contact Acentra, formerly KEPRO, at 1-844-243-4440 or go to usg.mylifeexpert.com and use the company code USGGcares.
Work-life
- Legal services: A 30-minute phone or in-person consultation is available to help answer basic legal questions and simplify the process of getting legal help.
- Financial services: A 30-minute consultation with a qualified financial consultant is available to assist with a variety of financial concerns.
- Family caregiving services: Family caregiving consultation, resources, and referrals are available on a variety of family matters, such as childcare, elder care, and adoption.
- Convenience services: Complimentary convenience services are available to help you
make the most of your money and free time. Call to request referrals for a range of
services:
- Academic resources and referrals to tutors
- Pet care services, like referrals to breeders, groomers, walkers, sitters, kennels and vets.
- Special needs services and referrals for various special needs, such as heart disease, ADHD, disabilities, diabetes and more.
- Daily living and concierge resources, such as home improvement resources, cleaning services, travel information and more.
- Relocation services and referrals for moving companies, housing options, utility companies, schools and more.
Counseling
- Up to 4 sessions, per concern for face-to-face counseling and referral for a full range of personal, family and work concerns. Counselors are located conveniently to your work or home.
- 24 hours per day, 7 days per week, toll-free access to mental health professionals.